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Privacy Policy

Always On Remote Supports Privacy Policy

Last updated November 3, 2026

About This Policy

We collect only what we need to respond to you, and we never sell your information.

This Privacy Policy explains how Always On Remote Supports LLC (“Always On Remote Supports,” “we,” “us”) collects, uses and protects information when you visit aoremotesupports.com or contact us through it. It covers the website only. Information about people who receive our services is handled under a separate notice, described below in Health Information and HIPAA.

By using this website, you agree to this policy.

Information We Collect

Information you give us. When you fill out our contact form, email us or call us, we may collect:

  • Your name
  • Your role (individual, family member, case manager or agency)
  • Your state
  • Your phone number and email address
  • Anything you include in your message

Information collected automatically. Like most websites, our site may collect basic technical information when you visit, such as your browser type, device type, general location (city or state level), pages viewed and the date and time of your visit. This helps us keep the site working and understand how people use it.

How We Use Information

We use the information we collect to:

  • Respond to your questions and requests
  • Follow up about referrals and possible services
  • Keep the website secure and working properly
  • Improve our website and the way we communicate
  • Meet legal and regulatory requirements

We do not use your information for unrelated marketing, and we will not add you to a mailing list without your permission.

How We Share Information

We do not sell, rent or trade your personal information. We share it only in these cases:

  • Our technology partner. We work with Connected Home Living, which provides our monitoring platform and Remote Care Coordinators. If you move forward with services, we may share the information needed to set up and support those services.
  • Service providers. We use trusted vendors to run this website, host email and process form submissions. They may access your information only to perform those tasks for us.
  • Legal reasons. We may share information if required by law, to respond to a valid legal request, or to protect the safety of a person.
  • With your permission. We may share information in other ways if you ask us to or agree to it.

Health Information and HIPAA

Please do not send medical records, diagnoses or other detailed health information through the website contact form. The form is meant for general questions and referral requests. We will reach out to collect anything more in a secure way.

Once someone begins receiving our services, their health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and handled under our separate Notice of Privacy Practices. We will provide that notice at the start of services, and you can request a copy at any time.

Cookies and Analytics

Our website may use cookies, which are small files stored on your device, to keep the site working and to understand how visitors use it. We may use a basic analytics tool, such as Google Analytics, to see things like which pages are visited most.

We do not use cookies to track you across other websites or to show you ads. You can block or delete cookies in your browser settings. The site will still work if you do.

Security and Retention

We use reasonable safeguards to protect your information, including a secure (SSL) connection on our website and limited access to the information you send us. No website or email system is completely secure, so we cannot guarantee absolute security.

We keep contact form submissions and related messages only as long as we need them to respond to you, follow up on a referral or meet legal requirements. After that, we delete them or store them securely.

Your Choices and Rights

You can contact us at any time to:

  • Ask what personal information we have about you
  • Ask us to correct information that is wrong
  • Ask us to delete your information, unless we need to keep it for legal reasons
  • Ask us to stop contacting you

Depending on where you live, your state may give you additional privacy rights. We will honor those rights as required by law.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect information from them online. Parents, guardians and case managers may contact us on behalf of a minor who may benefit from our services.

Links to Other Websites

Our site may link to other websites, such as Connected Home Living. We are not responsible for the privacy practices of those sites, so please review their policies.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the date at the top.

Contact Us

Questions about this policy or your information? Reach out:

Always On Remote Supports LLC
Email: trae@aoremotesupports.com
Phone: (945) 766-7200